Account & verification
Verification documents, account changes and password recovery.
Frequently asked questions
How do I change my Introducing Broker?
Contact our support team with your preferred Introducing Broker (IB) ID to request a change.
How do Malaysian clients verify an account?
Upload the following documents in your client area:
- ID/Passport: the front and back of your ID, plus a selfie holding the front of your ID.
- Proof of address: one valid driving licence, latest bank statement or latest utility bill (telephone, water or electricity).
Your name and address must appear on the proof-of-address document.
How do I delete an account?
Contact our support team and identify the unused or unwanted account number you would like deleted. The team can help with the account-deletion request.
How do I change a personal account to a company account?
The published process requires an SSM Business Certificate in the ID/Passport section and the latest company bank statement in the Proof of Address section.
Upload documents through your client area. If your company is registered outside Malaysia, contact support to confirm the applicable documents.
How do I reset my MT4 or MT5 trading password?
- Sign in to your Loyal Primus client area.
- Open Account Overview and choose View for the relevant trading account.
- Select Change under Trading Platform Password.
- Select Continue. A PIN will be sent to your registered email address.
- Enter your new trading password and the PIN from that email.
Published support guidance. Account terms, eligibility and payment-method conditions still apply. For your specific account, check the client area or contact support.
Need help with
your account?
For help with a specific account or transaction, contact our team. Verification documents and account changes belong in your client area.